Privacy Policy

Welcome

Thank you for visiting the website of The Wix Guys (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use our website (the “Site”).

1. Information We Collect

We may collect and process the following personal information:

Identity Data: name, job title, business name.
Contact Data: email address, telephone number, postal address (for correspondence or service delivery).
Technical Data: IP address, browser type and version, time zone setting, browser plug‑in types and versions, operating system and platform, other technology on the devices you use to access the Site.
Usage Data: information about how you use our Site, services and resources.
Marketing & Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We will use your personal information for purposes including:

To provide, operate and maintain our Site and services.
To communicate with you about our services, respond to your enquiries and requests.
To manage our relationship with you, which may include notifying you about changes to our services or this Privacy Policy.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
To improve our Site, develop new features, monitor usage and detect, prevent and address technical issues.
To deliver marketing and promotional communications (where you have consented to receive them).
To comply with legal and regulatory obligations.

3. Legal Basis for Processing

We rely on the following legal bases when processing your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018:

Where processing is necessary for the performance of a contract with you.
Where processing is necessary for compliance with a legal obligation to which we are subject.
Where processing is necessary for our legitimate interests (provided your rights do not override those interests).
Where you have given consent.

4. Disclosure of Your Information

We may share your personal information with:

Service providers who perform services on our behalf (for example, hosting, analytics, marketing, IT support).
Regulatory or law‑enforcement agencies if required by law or in response to lawful requests.
Our professional advisers (such as lawyers, auditors).
Third parties in connection with a restructuring or sale of our business or assets.

We do not sell your personal data to third parties.

5. International Transfers

Your information may be transferred to, and stored at, destinations outside the United Kingdom. When we transfer your personal data outside the UK, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards.

6. Data Security

We have implemented technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Examples include encrypted storage, access controls and secure transmission.

However, no method of transmission over the Internet or method of electronic storage is completely secure; therefore we cannot guarantee absolute security.

7. Data Retention

We will retain your personal data only for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any contract, fulfilling legal obligations, resolving disputes, and enforcing our terms. When your data is no longer needed, we will securely delete or anonymise it.

8. Your Rights

Under applicable data protection laws, you have certain rights regarding your personal data:

The right to be informed about how your data is used.
The right of access to your personal data.
The right to rectification of inaccurate or incomplete personal data.
The right to erasure (or “right to be forgotten”) in certain circumstances.
The right to restrict processing in certain circumstances.
The right to data portability.
The right to object to processing, including for direct marketing.
The right to withdraw consent at any time (if the processing was based on consent).

To exercise any of these rights, please contact us (see Section 10). You also have the right to lodge a complaint with the UK’s supervisory authority: the Information Commissioner’s Office (ICO).

9. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to distinguish you from other users, provide you with a better service, and improve the Site. You may refuse cookies via your browser settings, although this may affect some Site functionality.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data‑protection rights, please contact us at:

The Wix Guys
Email: hello@wixfix.co.uk
Tel: 01622 943953

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on the Site and updating the “Last Updated” date below. Please review this policy periodically for any changes.

Last Updated: 4 November 2025